Privacy Policy

At The Burgoyne, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or stay at our hotel in the Yorkshire Dales.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We may collect and process the following data about you:

• Identity data: first name, last name, title, and date of birth.
• Contact data: billing address, email address, and telephone numbers.
• Financial data: payment card details, processed securely via our payment providers.
• Transaction data: details about payments to and from you and other details of your stays with us.
• Technical data: internet protocol (IP) address, browser type and version, time zone setting, and operating system.

We use the information we collect in the following ways:

• To process and manage your reservation and stay.
• To communicate with you regarding your booking or enquiries.
• To improve our services, website, and guest experience.
• To send promotional emails about new offers or special events, only if you have opted in.
• To comply with our legal and regulatory obligations.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use, please see our Cookie Settings.